Privacy Notice

The Beautiful Gate Centre respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Notice explains what information we may collect, why we collect it, how we use it and your rights in relation to your personal information.

1.2 Information We May Collect

Depending on how you interact with us, we may collect:

• Your name and contact details.
• Information submitted through website forms.
• Programme and event registration information.
• Volunteer and partnership enquiries.
• Communications and correspondence with us.
• Newsletter and communication preferences.
• Information necessary for participation in our programmes.
• Participant feedback and programme evaluation information.
• Technical website information where applicable.

We aim to collect only information that is reasonably necessary for the relevant purpose.

1.3 How We Use Your Information

We may use your information to:

• Respond to enquiries.
• Manage programme and event registrations.
• Deliver and improve our programmes and community activities.
• Communicate with participants, volunteers and partners.
• Manage volunteering and partnership opportunities.
• Send updates where you have chosen to receive them.
• Monitor and evaluate programmes and outcomes.
• Support safeguarding where necessary.
• Maintain appropriate organisational and financial records.
• Meet legal and regulatory obligations.

1.4 Our Lawful Basis

The lawful basis we rely upon will depend on why we are processing your information.

This may include:

• Your consent.
• Fulfilling an agreement with you.
• Compliance with a legal obligation.
• Protecting someone’s vital interests.
• Our legitimate interests where appropriate.

Where we rely upon consent, you may withdraw that consent.

1.5 Sensitive Information

Some programmes may require information that needs additional protection.

We will only collect such information where it is necessary and where there is an appropriate lawful basis and condition for processing it.

Please do not provide sensitive personal information through our general enquiry forms unless we specifically request it.

1.6 Sharing Your Information

We do not sell your personal information.

Where necessary, information may be shared with trusted service providers, professional advisers, programme delivery partners or relevant authorities.

Information may also be shared where necessary to fulfil safeguarding responsibilities or comply with the law.

1.7 How Long We Keep Your Information

We generally retain personal information collected through enquiries, programme registrations and routine communications for up to 18 months following the end of the relevant interaction or activity.

We regularly review the information we hold and delete or anonymise information when it is no longer required.

Certain records may need to be retained for longer where required for legal, financial, safeguarding, insurance or regulatory purposes.

1.8 Your Rights

Depending on the circumstances and applicable data protection law, you may have rights relating to your personal information, including the right to:

• Request access to your information.
• Request correction of inaccurate information.
• Request deletion in certain circumstances.
• Request restriction of certain processing.
• Object to certain processing.
• Withdraw consent where processing is based on consent.

1.9 Keeping Information Secure

We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access or disclosure.

1.10 Privacy Enquiries

For questions about your personal information or this Privacy Notice:

You also have the right to raise concerns about the handling of your personal information with the Information Commissioner’s Office (ICO).

1.11 Changes to This Notice

We may update this Privacy Notice as our activities, technology or legal obligations change.

The latest version will be published on our website.

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Safeguarding

2.1 Our Commitment

The Beautiful Gate Centre is committed to creating safe, respectful and inclusive environments for everyone participating in our programmes, events and activities.

We recognise our responsibility to promote the wellbeing of children, young people and adults who may be at risk and to respond appropriately to concerns about their safety or welfare.

2.2 Our Approach

We aim to:

• Put participant safety and wellbeing first.
• Treat everyone with dignity and respect.
• Maintain appropriate safeguarding procedures.
• Ensure team members, volunteers, mentors and facilitators understand their safeguarding responsibilities.
• Undertake appropriate checks where required.
• Maintain appropriate professional boundaries.
• Respond promptly to safeguarding concerns.
• Handle safeguarding information appropriately and confidentially.
• Work with relevant authorities and safeguarding agencies where necessary.

2.3 Raising a Safeguarding Concern

If you have a safeguarding concern relating to one of our programmes, activities, participants, volunteers or members of our team, please contact:

Safeguarding concerns will be treated seriously and handled sensitively. Information will only be shared where appropriate and necessary.

If someone is in immediate danger, contact the emergency services.

The Beautiful Gate Centre maintains more detailed internal safeguarding procedures to support this public commitment.

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Cookie Policy

Last updated: 18/08/2026

3.1 About Cookies

Our website may use cookies and similar technologies to help the website operate and, where applicable, understand how people use it.

Cookies are small pieces of information stored on your device when you visit a website.

3.2 Types of Cookies We May Use

Essential Cookies

These support functions necessary for the website to operate, including security, forms and certain user preferences.

Analytics Cookies

Where used, analytics technologies help us understand how visitors interact with our website so that we can improve its content and performance.

Third-Party Technologies

Some website features, such as embedded videos, maps or other external services, may use technologies provided by third parties.

3.3 Your Choices

Where consent is required, optional technologies will not be activated until you have made your choice.

Where available, you can use our cookie controls to accept or reject optional technologies and change your preferences.

Cookies can also be managed through your browser settings.

3.4 Further Information

Please see our Privacy Notice for information about how we handle personal information.

For questions, contact: info@thebeautifulgatecentre.org

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Complaints & Feedback

4.1 Our Approach

The Beautiful Gate Centre welcomes feedback.

Feedback helps us learn, improve our programmes and provide better experiences for the communities we work alongside.

We welcome:

• Comments and suggestions.
• Compliments.
• Concerns.
• Complaints about our programmes, activities or services.

4.2 Making a Complaint

If something has gone wrong, we encourage you to tell us.

Email: info@thebeautifulgatecentre.org
Subject: Complaint / Feedback

Please provide enough information for us to understand your concern, including what happened and when it occurred where relevant.

4.3 What Happens Next

We will:

1. Acknowledge your complaint within a reasonable period.
2. Review the matter fairly and appropriately.
3. Contact you where further information is required.
4. Provide a response as soon as reasonably practicable.

If additional time is required, we will let you know.

Complaints will be handled respectfully and as confidentially as reasonably possible.

Raising a genuine concern or complaint will not adversely affect your ability to participate in our programmes or engage with The Beautiful Gate Centre.

4.4 Safeguarding Concerns

Where a complaint involves the safety or welfare of a child, young person or adult at risk, it may be dealt with under our safeguarding procedures rather than the ordinary complaints process.

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Equality, Diversity & Inclusion

5.1 Our Commitment

The Beautiful Gate Centre believes everyone should have opportunities to learn, participate, develop and contribute.

We are committed to creating welcoming and inclusive programmes and environments where people are treated with dignity, fairness and respect.

5.2 What This Means

We aim to:

• Value people as individuals and recognise their strengths and potential.
• Promote equality of opportunity.
• Respect different backgrounds, experiences and perspectives.
• Identify and reduce unnecessary barriers to participation.
• Design programmes responsive to the communities we work alongside.
• Challenge discrimination, harassment and inappropriate behaviour.
• Make reasonable adjustments where appropriate and practicable.
• Encourage community participation and representation.

Our approach reflects our core values:

People • Community • Opportunity • Purpose • Transformation

5.3 Accessibility

If you require an adjustment to participate in one of our programmes, activities or events, please contact us so we can discuss how we may be able to support you.

Email: info@thebeautifulgatecentre.org

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Website Terms of Use

Last updated: 18/08/2026

6.1 About These Terms

This website is operated by The Beautiful Gate Centre, a Community Interest Company.

By accessing and using this website, you agree to use it lawfully and responsibly.

6.2 Website Information

We aim to keep information on this website accurate and current. However, programmes, events, opportunities and other information may change.

Unless specifically stated otherwise, website content is provided for general information and should not be treated as professional, legal, medical, financial or other specialist advice.

6.3 Programmes & Events

Information displayed about programmes, workshops, events or opportunities does not guarantee availability or acceptance onto a programme.

Individual activities may have eligibility requirements, registration procedures or additional conditions.

6.4 Acceptable Use

You must not use this website:

• For unlawful or fraudulent purposes.
• To interfere with its operation or security.
• To submit malicious or harmful material.
• To misuse our forms or communication facilities.
• In a way that infringes another person’s or organisation’s rights.

6.5 Intellectual Property

Unless otherwise stated, original content created by The Beautiful Gate Centre, including written materials, branding and resources, belongs to or is licensed to The Beautiful Gate Centre.

Content must not be reproduced or used commercially without permission except where permitted by law.

6.6 External Websites

Our website may contain links to websites operated by other organisations.

The Beautiful Gate Centre is not responsible for the content, availability or privacy practices of third-party websites.

6.7 Website Availability

We cannot guarantee that the website will always be available or free from technical errors.

We may update, suspend or remove website content where necessary.

6.8 Privacy & Cookies

Personal information submitted through this website is handled in accordance with our Privacy Notice.

Information about cookies and similar technologies is available in our Cookie Policy.

6.9 Changes to These Terms

These terms may be updated as our website, programmes and services develop.

6.10 Contact

For questions relating to this website:

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Company Information

Developing People. Transforming Communities.